TRULY TECHNICAL CALLS

Included under this heading are two, that's 2, truly amazing TECH CALLS !!

From an ex-field sales/support survivor:

I used to work in a computer store and one day we had a gentleman call in with a smoking power supply. The service representative was having a bit of trouble convincing this guy that he had a hardware problem.

Service Rep: Sir, something has burned within your power supply.
Customer: I bet that there is some command that I can put into the AUTOEXEC.BAT file that will take care of this.
Service Rep: There is nothing that software can do to help you with this problem.
Customer: I know that there is something I can put in... some command... maybe it should go into the CONFIG.SYS.
[After a few minutes of going round and round]
Service Rep: Okay, I am not supposed to tell anyone this but there is a hidden command in some versions of DOS that you can use. I want you to edit your AUTOEXEC.BAT and add the last line as C:\DOS\NOSMOKE and reboot your computer.
[Customer does this]
Customer: It is still smoking.
Service Rep: I guess you'll need to call Microsoft and ask them for a patch for the NOSMOKE.EXE.
[The customer then hung up. We thought that we had heard the last of this guy. But NO; he calls back four hours later!]
Service Rep: Hello, Sir, how is your computer?
Customer: I called Microsoft and they said that my power supply is incompatible with their NOSMOKE.EXE and that I need to get a new one. I was wondering when I can have that done and how much it will cost....


MORE TECH CALLS

Caller: "Hello, is this Tech Support?"
Tech Rep: "Yes, it is. How may I help you?"
Caller: "The cup holder on my PC is broken and I am within my warranty period. How do I go about getting that fixed?"
Tech Rep: "I'm sorry, but did you say a cup holder?"
Caller: "Yes, it's attached to the front of my computer."
Tech Rep: "Please excuse me if I seem a bit stumped, it's because I am. Did you receive this as part of a promotional, at a trade show? How did you get this cup holder? Does it have any trademark on it?"
Caller: "It came with my computer, I don't know anything about a promotional. It just has '4X' on it."
At this point the Tech Rep had to mute the caller, because he couldn't stand it. The caller had been using the load drawer of the CD-ROM drive as a cup holder, and snapped it off the drive.

Oops!