I had someone who wanted to stay at the Bob Newhart Inn in Connecticut. When I
explained that the inn was fictional, the customer became very irate and insisted "I
know it is real, I see people check in every week!"
Also, I really did have someone ask for an aisle seat on an airplane so their hair
wouldn't get messed up by being near the window.
A client called in inquiring about a package to Hawaii. After going over all the cost
info, she asked, "would it be cheaper to fly to California and then take the train to
I got a call from a woman who wanted to go to Capetown. I started to explain the length
of the flight and the passport information when she interrupted me with "I'm not
trying to make you look stupid, but Capetown is in Massachusetts." Without trying to
make her look like the stupid one, I calmly explained, "Cape Cod is in Massachusetts,
Capetown is in Africa." her response....click.
A secretary called in looking for a hotel in Los Angeles. She gave me various names off
a list, none of which I could find. I finally had her fax me the list. To my surprise, it
was a list of hotels in New Orleans, Louisiana. She thought the LA stood for Los Angeles,
and that New Orleans was a suburb of L.A. Worst of all, when I called her back, she
was not even embarrassed.
A man called, furious about a Florida package we did. I asked what was wrong with the
vacation in Orlando. He said he was expecting an ocean-view room. I tried to explain that
is not possible, since Orlando is in the middle of the state. He replied, "Don't lie
to me. I looked on the map and Florida is a very thin state."
I got a call from a man who asked, "Is it possible to see England from
Canada?" I said, "No." He said "but they look so close on the
Another man called and asked if he could rent a car in Dallas. When I pulled up the
reservation, I noticed he had a 1-hour lay-over in Dallas. When I asked him why he wanted
to rent a car, he said, "I heard Dallas was a big airport, and I need a car to drive
between the gates to save time."
A nice lady just called. She needed to know how it was possible that her flight from
Detroit left at 8:20am and got into Chicago at 8:33am. I tried to explain that Michigan
was an hour ahead of Illinois, but she could not understand the concept of time zones.
Finally I told her the plane went very fast, and she bought that!
A woman called and asked, "Do airlines put your physical description on your bag
so they know whose luggage belongs to who?" I said, "No, why do you ask?"
She replied, "Well, when I checked in with the airline, they put a tag on my luggage
that said FAT, and I'm overweight, is there any connection?" After putting her on
hold for a minute while I "looked into it" (I was actually laughing) I came back
and explained the city code for Fresno is FAT, and that the airline was just putting a
destination tag on her luggage.
I just got off the phone with a man who asked, "How do I know which plane to get
on?" I asked him what exactly he meant, which he replied, "I was told my flight
number is 823, but none of these darn planes have a number on them."
A woman called and said, " I need to fly to Pepsi-cola on one of those computer
planes." I asked if she meant to fly to Pensacola on a commuter plane. She said,
A business man called and had a question about the documents he needed in order
to fly to China. After a lengthy discussion about passports, I reminded him he needed a
visa. "Oh no I don't, I've been to China many times and never had to have one of
those." I double checked, and sure enough, his stay required a visa. When I told him
this he said, "Look, I've been to China 4 times and every time they have accepted my